An issue is a part of the change management and includes
- Change Requests
- Requests for Information/Education
- For future consideration
A Change Requests an expressed desire to change / modify an artefact
Requests for Information/Education
A Requests for Information/Education signals that a user wants to get more information about an artefact.
For future consideration
An issue of type "For future consideration" indicates the desire that an author of an artefact may consider a change in the future but is not yet urgent to do any immediate changes.
An incident declares a more or less severe problem that disturbes or even discontinues normal operations when using an artefact.